FAQ

For products listed as "Pre-Order," the product is not in stock yet but it has been made available to purchase in advance. You will be invoiced upon ordering to reserve your item. The approximate ship date for the item(s) is listed in the product description. Please note that Pre-Order dates are approximate and subject to change. You will receive a notification when the item has been shipped. Pre-Orders are excluded from promotions, unless otherwise explicitly stipulated.

Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This email acts as an invoice and includes your order number. Once your order is placed, a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). During peak periods, processing times may exceed 2 business days. Once your order has been shipped, you will receive an email with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

Yes, gift cards are redeemable when purchasing on our online store.

The payment methods accepted on the website are credit/debit card (Visa, MasterCard, American Express )

BAD DNA accepts return requests within 14 days of the item's original ship date. Product(s) that have been worn, used, altered, or damaged by the customer will not be accepted for a return. All product(s) must be returned in their original condition with garment tags attached. Return shipping is the responsibility of the customer. All returned products must be shipped using a trackable shipping service and/or purchasing shipping insurance as well as covering the cost of any duty fees. Please note that the cost of the shipping item will be deducted from your refund. Please allow 21 days for your return to be processed. Once a return has been issued, a credit will be applied to your payment method within 3-5 business days. Items that are discounted will be marked as FINAL SALE, meaning they are not eligible for refund, exchange, or store credit.

Are duties and taxes included? Taxes The prices listed on individual product pages are calculated based on the location you are shopping from. Canada For orders that are placed within Canada, customers will be charged federal and provincial sales taxes -- these depend on which province the order is being shipped to. Since BAD DNA is a Montreal-based company, Canadian orders will not be subjected to any duties upon delivery, as the shipment is not traversing any borders. International Duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. Customs policies vary widely from country to country and are unfortunately beyond our control. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.By placing an order with BAD DNA, you acknowledge that you understand this and that you are responsible for any such charges. United States By placing an order with us, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements. To simplify this process, your order indicates your agreement to authorize BAD DNA to appoint a designated carrier/customs broker, where applicable, as your unpaid agent for customs purposes by executing a power of attorney applicable to a single non-commercial shipment. Your order serves as an electronic signature indicating your agreement to the following, as required by US Customs and Border Protection: “The designated carrier/customs broker is hereby authorized to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignee’s and owner’s declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.” Your authorization permits the carrier/customs broker to file on your behalf: (i) an administrative entry under section 321 of the Tariff Act of 1930, if eligible (see below); (ii) an informal entry pursuant to section 143.21 of the Customs Regulations, if eligible; or (iii)the formal entry for any order that is over $2,500, or otherwise requires formal entry. You are responsible for any U.S. duties, taxes and fees that may be due under U.S. law. Shipments to the U.S. of goods that are valued at US$800 or less may be imported without the payment of duties and taxes subject to certain restrictions, pursuant to section 321 of the U.S. Tariff Act of 1930 (“Section 321”). These restrictions include the following: A single contract or order addressed to a same individual that exceeds US$800, cannot be split into more than one shipment to avoid the payment of duties and taxes; Individual orders addressed to a same individual that are consolidated by the shipper or carrier on a single bill of lading (“B/L”) or air waybill (“AWB”) will be treated as a single shipment and will not be entitled to Section 321 treatment if the total value exceeds US$800; and If there are individual B/Ls or AWBs, the shipment will qualify unless there are several B/Ls or AWBs addressed to same individual with shipment on the same day and the total value of these shipments is over US$800, in which case U.S. Customs and Border Protection will treat them as a single shipment. It is BAD DNA’s position that all goods purchased from us, should be imported into the United States without the payment of duties and taxes pursuant to section 321, only when section 321 is applicable. Our express carriers have been instructed to only apply Section 321 where applicable.